Vetus Schola, a leading private security firm in the Western Cape, has embraced digital transformation to enhance efficiency and control within their operations. They have adopted the Digital Security Officer (DSO) solution, built on the FlowCentric Processware platform, to stay competitive in a demanding industry.
The DSO solution is a unique software specifically designed for the private security industry. It addresses the challenges of managing a large, dispersed workforce by streamlining processes such as personnel onboarding, rostering, time and attendance, and uniform management. Before DSO, there was no centralised software capable of managing these tasks efficiently.
In September 2022, Vetus Schola conducted a successful proof of concept for DSO, which led to a full rollout across their branches. "We quickly saw the benefits and decided to implement DSO company-wide," says Erich Kohn, General Manager Somerset West, Vetus Schola.
Denis Bensch, CIO of FlowCentric, praises Vetus Schola’s management for their support during the rollout. “Vetus Schola is a forward-thinking company, not afraid to innovate and adapt,” he says. Bensch highlights that the DSO solution is designed to help private security companies better manage their workforce, a need that has been largely unmet until now.
By transitioning to digital processes, Vetus Schola has significantly improved efficiency and privacy. The DSO system securely manages personnel information and allows HR to manage site access remotely, ensuring only authorised personnel enter sites.
DSO’s HR module simplifies the onboarding process, ensuring accuracy and timely deployment of personnel. It also manages and tracks certifications, sending automated reminders for renewals, thereby reducing liability risks and ensuring compliance.
DSO optimises uniform management by tracking assignments and ensuring that security officers are equipped with the right gear. This reduces losses, ordering mistakes, and improves overall operational efficiency.
Vetus Schola benefits from real-time data provided by DSO, enabling efficient operational management and enhanced customer service. Management can access up-to-date information, ensuring the company meets its Service Level Agreements (SLAs) consistently.
Vetus Schola’s adoption of the DSO solution exemplifies their commitment to operational excellence and innovation. By embracing digital transformation, they have strengthened their ability to provide superior private security services.
Bensch emphasises that FlowCentric’s solutions are built to endure, tailored to address the unique needs of private security companies. “Our software solutions become entrenched in the companies that use them, ensuring long-term reliability,” he says.
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