Optimising Marine Logistics at Pelagic Marine Services with FlowCentric

Pelagic Marine Services Pty Ltd owns and operates the Rottnest Barge, a key transport service delivering goods to Rottnest Island, a protected nature reserve located 19 kilometres off the coast of Perth, Western Australia. As part of the Pelagic Group, a diversified marine services business, the company manages a fleet of barges and workboats that support various industries.

Rough Waters: Navigating Delivery Challenges

The Rottnest Barge Service is responsible for transporting the majority of freight used in construction projects on the island, including heavy trucks and machinery. Additionally, it delivers essential goods such as food, hotel linen, and consumables for the island’s thriving tourism industry.

Managing these frequent and diverse deliveries presents complex logistical and regulatory challenges. With strict legislative requirements in place and high volumes of goods moving daily, Pelagic Marine Services required a robust system to digitise and automate its delivery processes to ensure efficiency and compliance.

Anchoring Efficiency: A Digital Solution

Pelagic Marine Services partnered with FlowCentric in November 2015 to implement FlowCentric Processware, a business process management (BPM) platform designed to streamline barge deliveries and improve operational visibility.

The FlowCentric Processware-powered deliveries application enables Pelagic Marine Services to centrally manage all aspects of its delivery operations, including:

• Receiving deliveries from third-party suppliers on behalf of customers.
• Generating and printing barcodes to track goods efficiently.
• Geofencing deliveries for real-time location tracking.
• Processing cash sales via a secure payment gateway.
• Automating customer invoicing to reduce administrative workload.

The solution also includes a custom iOS tablet application that enables operators to manage deliveries and vessel logs while on the move. Designed for ease of use, the application allows quick and accurate delivery processing while ensuring full compliance with maritime and environmental regulations.

Steady Course: Continuous Digital Progress

Since implementing FlowCentric Processware, Pelagic Marine Services has expanded its automation capabilities with the development of additional solutions, including:

• A billing system to simplify and streamline customer transactions.
• A freight booking calendar to improve scheduling and resource allocation.
• A barcoded labelling system to enhance tracking and inventory control.
• A web portal for goods tracking, allowing customers to monitor shipments in real time.

Pelagic Marine Services continuously refines and enhances its digital processes, adding new automated solutions to its FlowCentric Processware implementation each year to further improve efficiency and customer experience.

Charting Success with FlowCentric

FlowCentric helps businesses like Pelagic Marine Services optimise and automate their operational processes, ensuring efficiency, compliance, and scalability. By working closely with clients, FlowCentric delivers tailored business process automation solutions that align with industry-specific challenges.

To take your business from #ChaosToClarity, contact FlowCentric for customised business process automation solutions.