FUJIFILM South Africa (Pty) Ltd, a subsidiary of FUJIFILM Holdings Corporation, was established in 2013 to bring Fujifilm's diverse portfolio to Sub-Saharan Africa. Beyond its renowned camera and film businesses, Fujifilm South Africa focuses on medical and pharmaceutical products, as well as graphics printing—a testament to its commitment to innovation and diversity.
Wessel Visser, Director for Corporate at Fujifilm South Africa, points out that being part of a global powerhouse comes with its set of challenges. Ensuring process compliance and maintaining operational efficiency with a lean team in such a diversified company requires a robust and flexible solution. "We needed a system that could help us set the standard globally for process compliance and adherence to the strict guidelines set by our headquarters in Tokyo," says Visser.
Enter FlowCentric Processware. But for Visser, the standout aspect of this partnership isn't just the software—it's the people behind it. "There's a great rapport between our team and FlowCentric. They really try to understand our business, without forcing preconceived solutions on us," Visser shares. This collaborative approach has allowed Fujifilm South Africa to implement a business process management solution that is not only cost-effective but also uniquely tailored to their specific needs.
The implementation of FlowCentric Processware has transformed Fujifilm South Africa into a model of efficiency and compliance. Visser proudly notes, "We are the only subsidiary in the European region that is fully process-driven, managing and approving purchase orders exactly as per the delegation of authority frameworks from Tokyo." This level of compliance and flexibility is unprecedented. Managers are now able to approve purchase orders from anywhere in the world, showcasing the power of digital transformation.
Moreover, FlowCentric Processware's impact extends beyond internal operations. Fujifilm South Africa is exploring ways to enhance customer interactions through the platform, aiming to be even more proactive in responding to customer needs. The software's return on investment is clear, it offers control and efficiency improvements that make an immediate difference.
Denis Bensch, CIO of FlowCentric, echoes Visser's sentiments, emphasising the importance of understanding and integrating into each client's unique operational landscape. "The most powerful companies are powered by FlowCentric Processware, and we recognise that successful businesses have distinctive methods of running their company" says Bensch. "Our goal is to provide a powerful BPM platform that gives these businesses the freedom to improve their operations by leveraging their distinct way of doing business."
Fujifilm South Africa's journey with FlowCentric Processware is more than a customer success story—it's a partnership built on mutual respect, understanding, and a shared commitment to excellence. As Fujifilm continues to innovate and set global standards, FlowCentric Processware remains an essential tool in their arsenal, demonstrating the transformative power of tailored business process management solutions.
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