Smoothing the Flow of Operations for LHDA

The Lesotho Highlands Development Authority (LHDA) is responsible for implementing, operating, and maintaining the Lesotho Highlands Water Project (LHWP), which supplies water to South Africa's Gauteng region and generates hydroelectricity for Lesotho.

The Situation

Residents whose land was affected by the project were compensated—and continue to be—based on the value of the land itself. For example, areas where fruit trees were planted have a higher value or are calculated differently compared to open fields. These categories are referred to as asset types. The LHDA required a system to automate beneficiary reimbursements based on asset type valuations and to seamlessly integrate with Sage 300.

Compensation is provided to beneficiaries through their chosen method: cash, cheque, or alternative payments such as maize. The FlowCentric-built solution manages the processes related to beneficiaries, payment calculations, asset types, and the overall payment process. Beneficiaries can choose between lump sum payments or annual cash payments. Depending on the asset type, annual cash payments can span 3, 5, or even 50 years, which directly influences the compensation calculations.

Additionally, a complaints process was implemented to manage public grievances about structural or asset damage caused by blasting or other activities related to the project.

The Solution

To address LHDA’s requirements, FlowCentric developed software solutions to manage key processes, including compensation, complaints handling, resettlement, and court order payments.

Benefits

• Centralised Governance: Policies and procedures are embedded within business processes.
• End-to-End Traceability: Full visibility across all processes and documentation.
• Comprehensive Auditability: Transparent records of all business processes and transactions.
• Improved Cost-Benefit Ratio: Enhanced efficiency in process execution.
• Role-Based Access Control: Secure framework for content uploads, updates, searching, viewing, and reporting.
• Scalability: Processes can be customised, extended, or enhanced to meet changing requirements, both internally and externally.
• Version Control: Processes evolve to accommodate business needs while maintaining documentation integrity.
• Process-Centric Documentation Control: Clear and consistent management of associated documentation.
• Visibility: Enhanced clarity across all processes.
• Seamless Integration: Efficient data flow with Sage 300.

FlowCentric has provided LHDA with a robust, adaptable, and secure system, ensuring that the organisation can effectively manage compensation, complaints, and related processes with transparency and efficiency.

Gain visibility, auditability, and control over every step. Request a call now to find out how FlowCentric supports efficient, compliant operations.

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