You may have read my previous article where I introduced the analogy of Business Process Management and Optimisation in parallel with Home Renovations. If not, you may want...

SharePoint has a workflow engine and is designed to manage document approvals, so why is it not the ideal Business Process Management Tool?

Denis Bensch, CIO - To those of us who grew up with westerns and cowboy stories, Wells Fargo often generates an image of stage coaches, high-speed horse chases and shootouts...

BPM…BPO…BPR…Transformation…Workflow Automation… This is just some of the jargon used routinely in my line of work, and I’m sure it’s just a fraction of the consultant talk...

Knowing how your business operates is the first (and most essential) step in business process improvement. Business Process Model and Notation (BPMN) provides a graphical...

I’m pretty sure some businesses are using the plot from the movie, How to Lose a Guy in 10 Days, as the inspiration for forging customer relations.