Companies can saves millions annually just by getting customers to move to the internet.
- Substantial monetary savings can be realised simply by eliminating the need for printing and postage.
- Managing a self-service channel costs significantly less than operating a call centre.
- Any low-value, high-volume interactions can be moved to self-service, saving time and resources.
- More than 80 percent of your human resources functions can be moved to self-service.
For example:
- collecting changes to employee’s details,
- distributing payroll related details to employees.
- ability for employees to apply for leave.
- personnel development planning.
- employee’s training requests.
- recruiting new employees.