Business Process Management Platform

Why should an electronic self-service strategy be important to a CFO?

15-Jul-2015 10:18:00

Companies can saves millions annually just by getting customers to move to the internet.

  • Substantial monetary savings can be realised simply by eliminating the need for printing and postage.
  • Managing a self-service channel costs significantly less than operating a call centre.
  • Any low-value, high-volume interactions can be moved to self-service, saving time and resources.
  • More than 80 percent of your human resources functions can be moved to self-service.

For example:

  • collecting changes to employee’s details,
  • distributing payroll related details to employees.
  • ability for employees to apply for leave.
  • personnel development planning.
  • employee’s training requests.
  • recruiting new employees.

Topics: BPM