---
title: Why should an electronic self-service strategy be important to a CFO?
description: <p>Companies can saves millions annually just by getting customers to move to the internet useing an electronic self-service strategy</p>
---

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# Why should an electronic self-service strategy be important to a CFO?

 15-Jul-2015 10:18:00

Companies can saves millions annually just by getting customers to move to the internet.

- Substantial monetary savings can be realised simply by eliminating the need for printing and postage.
- Managing a self-service channel costs significantly less than operating a call centre.
- Any low-value, high-volume interactions can be moved to self-service, saving time and resources.
- More than 80 percent of your human resources functions can be moved to self-service.

***For example:***

- *collecting changes to employee’s details,*
- *distributing payroll related details to employees.*
- *ability for employees to apply for leave.*
- *personnel development planning.*
- *employee’s training requests.*
- *recruiting new employees.*

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