When a process takes too long, it rarely announces why. Time just drips away in unread emails, lost forms, idle queues, or approvals no one is accountable for.

You can’t improve what you don’t measure, but measuring the wrong things won’t help either.

For business leaders looking to implement custom business software and process...

In business, intuition has its place, but it’s a poor substitute for evidence.

Change is stressful. Gartner reports that 73% of change-affected employees experience moderate to high stress, which drags on performance if unaddressed. Targeted incentives...

Digital transformation projects often focus on top-level sponsorship and bottom-level adoption. What often gets overlooked — to the detriment of the entire initiative — is...

Reaching the quarter of a century mark in the enterprise software industry is no small feat, especially when so many once-promising vendors have vanished, been acquired, or...