Unlike the weather, a successful business must pay attention to public opinion if they want to succeed. Complaints and compliments are equally useful to management as they...

And your systems should!

When it comes to software systems, a quote from George Bernard Shaw comes to mind.

“The reasonable man adapts himself to the world. The unreasonable...

An attitude adopted by many employees when procedural steps become laborious or too elaborate. It is human nature to seek out the simplest (read laziest) method to achieve...

A digital strategy focuses on using technology to improve business performance — whether that means creating new products or reimagining current processes. Like any corporate...

The success of any Business Process Management (BPM) initiative is as reliant on the accuracy of the mapped processes and staff buy-in, as it is on the efficiency of the...