When a process takes too long, it rarely announces why. Time just drips away in unread emails, lost forms, idle queues, or approvals no one is accountable for.

You can’t improve what you don’t measure, but measuring the wrong things won’t help either.

For business leaders looking to implement custom business software and process...

In business, intuition has its place, but it’s a poor substitute for evidence.

Change is stressful. Gartner reports that 73% of change-affected employees experience moderate to high stress, which drags on performance if unaddressed. Targeted incentives...

Digital transformation projects often focus on top-level sponsorship and bottom-level adoption. What often gets overlooked — to the detriment of the entire initiative — is...

“The reason that the rich were so rich, Vimes reasoned, was because they managed to spend less money. Take boots, for example.” — Terry Pratchett, Men at Arms