While technology glitches, both unintended and malicious, canerode stakeholder trustin businesses, correctly implemented and digitised processes can go a long way towards...

In 2021, Edelman’s Trust Barometer found that customers trust the technology sector more than any other, and they build that trust remarkably quickly.

Among the many challenges facing businesses today – heightened competition, contracting economies, growing regulatory complexities, disruptive technologies – there remains a...

There is no doubt that 2020 has been a strange year, but neither a global pandemic nor catastrophic economic disruption were enough to dissuade criminals from launching...

Process is a double-edged sword: when it works well, it is barely noticeable as it slashes a path through often tricky situations; when it doesn’t, it’s a relentless...

The term “digital transformation”, like many tech trends that get overhyped, is in danger of being rendered meaningless by being used as a synonym for “modernisation”. A...