Successful business process optimisation is a lot like parenting, in that you frequently find yourself asking, “Why is this here?”

Innovation is the key that unlocks revolutionary business process design.

You may have read my previous article where I introduced the analogy of Business Process Management and Optimisation in parallel with Home Renovations. If not, you may...

SharePoint has a workflow engine and is designed to manage document approvals, so why is it not the ideal Business Process Management Tool?

BPM…BPO…BPR…Transformation…Workflow Automation… This is just some of the jargon used routinely in my line of work, and I’m sure it’s just a fraction of the consultant talk...

Knowing how your business operates is the first and the most essential step of business process improvement. Business Process Modelling and Notation (BPMN), provides a...