I’m pretty sure some businesses are using the plot from the movie, How to Lose a Guy in 10 Days, as the inspiration for forging customer relations.

There isn't a day that goes by when you don't read about the need to change, transform or re-invent your business, your life or your world.

Management consultant Lee J. Colan calls it "the yellow car phenomenon" - you buy, or simply notice, a yellow car and suddenly you find yourself seeing yellow cars all...

To get started with a Business Process Management (BPM) initiative, you must be focused on delivering business value. Take an incremental approach that allows you to...

Before embarking on any business process management (BPM) initiative, ensure that you have buy-in from senior management, and that all modifications fit into the larger...

The success of any Business Process Management (BPM) initiative is as reliant on the accuracy of the mapped processes and staff buy-in, as it is on the efficiency of the...