BPM…BPO…BPR…Transformation…Workflow Automation… This is just some of the jargon used routinely in my line of work, and I’m sure it’s just a fraction of the consultant talk...

Knowing how your business operates is the first (and most essential) step in business process improvement. Business Process Model and Notation (BPMN) provides a graphical...

Why does process optimisation matter? Process optimisation is important to businesses because it helps them meet their strategic objectives more efficiently. In turn,...

I’m pretty sure some businesses are using the plot from the movie, How to Lose a Guy in 10 Days, as the inspiration for forging customer relations.

There isn't a day that goes by when you don't read about the need to change, transform or re-invent your business, your life or your world.

Have you ever experienced that peculiar moment when you spot a yellow car, and suddenly, yellow cars seem to appear everywhere? It's not just a quirk of perception; it's...