To get started with a Business Process Management (BPM) initiative, you must be focused on delivering business value. Take an incremental approach that allows you to quickly prove value with a single project, build competency and skills, and extend across the enterprise.
Identify the Business Value
Successful process improvement initiatives start with business value. Organisations must understand the goals and strategy of the business and analyse their current processes to identify which process improvements will deliver the greatest return on investment (ROI).
Prioritise the ideal processes for optimisation by their relevance to business operations versus their performance. This will give you a better idea of which projects will yield the best results.
Begin with a Short-Term, Initial Project
Process improvement initiatives must deliver some quantifiable successes or stakeholder commitment and project funding can dry up. By starting with a manageable project, you can develop your team's process improvement skills and deliver value to the business quickly, encouraging commitment and funding for subsequent projects. Once you have successfully completed an initial project, then you can expand to additional projects. Leveraging and sharing your expertise will aid in establishing a process improvement program within your business.
Extend Process Improvements Across the Business
To achieve complete business transformation, BPM must go beyond being an IT capability and become embedded in the way you do business. Creating meaningful alignment between your BPM program and key business strategies, will enable you to scale the impact of BPM to meet company-wide demand and ensure that the transformation is sustainable.
Align with Strategy: Identify what process improvements are needed to support strategic business operations.
Find an Enthusiastic Executive Sponsor and Process Owner: Ensure that they head a process improvement project which is critical to the success of their business and their division. Find out more.
Don't Try To Do It All At Once: BPM initiatives must deliver quantifiable successes or stakeholder commitment and project backing will stop.
Take an Incremental Approach: This can deliver value to the business quickly, ensuring commitment, funding, and the success of consequent BPM undertakings.
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