What’s the difference between a BPMS and a workflow tool? Between a DMS and a CMS? Between ERP and custom applications? With so many acronyms in enterprise software, how do...

Successful business process optimisation is much like parenting, in that you often find yourself asking, “Why is this here?” Just as parents constantly stumble upon a...

Innovation is the key that unlocks revolutionary business process design.

You may have read my previous article where I introduced the analogy of Business Process Management and Optimisation in parallel with Home Renovations. If not, you may want...

SharePoint has a workflow engine and is designed to manage document approvals, so why is it not the ideal Business Process Management Tool?

BPM…BPO…BPR…Transformation…Workflow Automation… This is just some of the jargon used routinely in my line of work, and I’m sure it’s just a fraction of the consultant talk...