Denis Bensch, CIO - To those of us who grew up with westerns and cowboy stories, Wells Fargo often generates an image of stage coaches, high-speed horse chases and...

BPM…BPO…BPR…Transformation…Workflow Automation… This is just some of the jargon used routinely in my line of work, and I’m sure it’s just a fraction of the consultant talk...

Knowing how your business operates is the first and the most essential step of business process improvement. Business Process Modelling and Notation (BPMN), provides a...

Why does process optimisation matter? Process optimisation is important to businesses because it helps them to meet their strategic objectives more efficiently. In turn,...

I’m pretty sure some businesses are using the plot from the movie, How to Lose a Guy in 10 Days, as the inspiration for forging customer relations.

As discussed in the previous articles, the role of the CIO is to control information within an organisation and to provide guidance on how to manage that information. The...