An attitude adopted by many employees when procedural steps become laborious or too elaborate. It is human nature to seek out the simplest (read laziest) method to achieve...

To get started with a Business Process Management (BPM) initiative, you must be focused on delivering business value. Take an incremental approach that allows you to quickly...

A digital strategy focuses on using technology to improve business performance, whether that means creating new products or reimagining current processes. As with all...

Better processes produce lower costs; reliable products; motivated employees; and happier customers. This starts with examining how work is accomplished, documenting current...

Modern culture affords a higher level of public transparency than ever before. Companies no longer have firm control over what information is made public. Modern technology...

And enjoy these benefits:

• better staff buy-in for process changes
• cut training expenses requirements
• maximise ROI by leveraging off established IT infrastructure
• minimise...